Templates / Workplace

⭐ Customer Experience Mystery Walk

Scored walk-through of the customer journey — greeting, environment, service speed. Pass mark 85%.

8 checks · 2 sections · Scored audit

Use this template free

First Impressions

Greeted within 30 seconds of enteringYes / No

Entrance and signage clean and on-brandYes / No

Staff presentable and wearing name badgesYes / No

Service & Environment

Wait time within service standardYes / No

Staff able to answer product questions confidentlyYes / No

Music, temperature and lighting comfortableYes / No

Standout moments — good or badnote

Reviewer signature

This template copies into your workspace as an editable draft — customise it, schedule it per location. More guides in the blog.

Frequently asked questions

Is the customer experience mystery walk template free?

Yes. The full template is shown on this page, and you can copy it into a Task10x workspace on the 30-day free trial — no credit card required.

Can I edit this template?

Yes. It copies into your workspace as an editable draft — add or remove items, change limits and photo requirements, then publish and schedule it per location and role.

How is this audit scored?

Items carry weights that roll up into a score per submission, so you can compare locations objectively and track standards over time. Failing items can automatically raise corrective actions.

Run this checklist at every location

Copy the template, assign it to locations and roles, and watch completion live — free for 30 days.

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